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Support Incidents



10 Useful Windows Commands

There are some things you can only do from the command line—even in Windows. Some of these tools don’t have...

Computer Will Not Boot

Initial Problem: Whether you’re a novice or an expert PC technician, we’ve all had an experience when a new PC...

Enable or Disable Secure Boot

Secure Boot is a feature designed to prevent malicious software and unauthorized media from loading during the boot process. This...

Enable Windows Search.

Initial Problem: After installing some kind of third party software user is getting the message in Windows Search: “Windows search is...

How to enable the root user (Mac OS)

Mac OS X v10.6 and later From the Apple menu choose System Preferences…. Click on Accounts. Click on the lock and authenticate with an...

How to Free Up PC resources

Initial Problem Are you frustrated by your sluggish computer? With regular use, even the newest PC will slow down significantly....

How to login to askdrtech site

Go to askdrtech.org You will see this page loaded in your browser: Click “Customer login”. You will get redirected to...

How to run IE8 without add-ons

Sometimes you may experience with some errors in the Internet Explorer. You can easily clarify if these errors are related to...

How to troubleshoot driver problems

Initial problem: After installing a device driver, the device or the whole computer doesn’t function properly.   Possible solutions:  1. Driver...

How to troubleshoot driver problems.

Initial problem: After installing a device driver, the device or the whole computer doesn’t function properly.   Possible solutions:  1. Driver...

Infected MP3 file.

Initial Problem: During scanning computer for viruses with Kaspersky Antivirus infected MP3 file was detected. The message stated: Tojan program: Tojan-Downloader.WMA.Wimad.r File...

Multiboot Startup Configuration

When the computer has multiple operating systems (OS) installed this is important to set up how the computer boots up....

Submitting a Ticket

This video shows you how to Submit a Ticket to get support on an issue your having.  

Trim an MP3 on your Mac

You can trim any MP3 file for free in Mac OS X thanks to QuickTime Player. Here’s how: Make a...

Use the Recovery Partition

A reset to factory conditions is the quickest and easiest way to return to normal, whether your system has been...

Windows REPAIR ISO Files

If you need to install or reinstall Windows, you can use the tools on this page to create your own...